Client Information
At Orchid Beauty Room, I want your visit to be as relaxed, comfortable and enjoyable as possible. Below you'll find some useful information to help you prepare for your appointment.
Full booking policies and Terms & Conditions are available separately and apply to all appointments.
Before Your Appointment
Please arrive at your scheduled appointment time wherever possible. I understand that sometimes delays happen, so if you're running late, please contact me as soon as you can.
If you arrive 10 minutes or more late, I may not be able to carry out your full treatment due to appointments booked afterwards. For multiple-treatment bookings, treatment time may need to be reduced and the full appointment charge may still apply.
Cancellations & Appointment Changes
I kindly ask for at least 24 hours' notice if you need to cancel or change your appointment.
Late cancellations, missed appointments and no-shows can result in charges, loss of deposits or pre-payments, and pre-payment being required for future bookings.
I appreciate that exceptional circumstances can occur and these will always be considered where appropriate.
Patch Testing
For your safety and to meet insurance requirements, some treatments require a skin/patch test at least 24 hours before your appointment.
Patch testing is required for:
- Tinting treatments
- Lash lifts
- Spray tans
If you have not had the relevant treatment for 6 months or more, or there has been a change in your medical circumstances since your previous appointment, a new patch test will be required.
Unfortunately, I cannot carry out a treatment if the required patch test has not been completed.
Deposits & Pre-Payments
Some longer appointments require a 50% deposit to secure your booking.
Deposits and pre-payments are refundable when an appointment is cancelled or changed with at least 24 hours' notice. They are non-refundable for cancellations made with less than 24 hours' notice or where a client does not attend their appointment.
Please see the full Terms & Conditions for further details.
Children
Children are welcome at Orchid Beauty Room; however, for health and safety reasons, I kindly ask that you consider leaving children at home where possible.
If you do need to bring children with you, they must be supervised at all times and cannot be allowed to roam freely around the salon.
Blue Light Discount
A Blue Light discount may be available on production of relevant proof, such as a valid Blue Light Card or work ID.
The discount applies to full-priced treatments only and cannot be used in conjunction with another offer or promotion. Appointments must be booked and paid for directly with Orchid Beauty Room to qualify.
Gift Vouchers
Orchid Beauty Room gift vouchers are valid for 6 months from the date of purchase.
Vouchers are non-refundable, non-transferable and cannot be exchanged for cash or used in conjunction with another offer or discount.
Please visit the Gift Vouchers page for more information.
Prices
Treatment prices may occasionally change due to increases in product costs, supplier prices, operating expenses or improvements to services.
Where a price change affects an appointment that has already been booked, I will make every effort to notify you beforehand.
Booking Your Appointment
Appointments can be booked conveniently online using the BOOK ONLINE option.
If you're unsure which treatment is right for you, have questions about patch testing or would simply prefer to speak to me before booking, please feel free to get in touch.
Full Terms & Conditions
The information above is intended as a helpful summary. Full Terms & Conditions apply to all appointments and bookings with Orchid Beauty Room.
Please take a moment to read them before booking.